Effective Date: January 20, 2026

1. Digital Products Only

AiCharacterStore.net is a marketplace for digital goods only, including AI prompts, AI characters, and related digital content. No physical products are sold or shipped through our Platform.

2. All Sales Are Final

• Due to the intangible and non-reversible nature of digital products, all sales are final once the transaction is completed.
• We do not accept returns, exchanges, or cancellations after purchase.

3. Refunds

Refunds are generally not available for digital products. However, exceptions may be made under the following circumstances:

• You purchased the wrong product due to a technical error on the website.
• You received a defective or inaccessible digital file that cannot be downloaded or used.
• The Vendor misrepresented the product in violation of our Terms of Use.

Any approved refunds will be processed to the original payment method used at checkout.

4. Buyer Responsibilities

Before purchasing, Buyers are responsible for:

• Reviewing product descriptions and previews carefully.
• Ensuring compatibility of the digital product with their intended platform, software, or use case.
• Maintaining secure access to their purchase files once delivered.

5. Vendor Responsibilities

Vendors must ensure that:

• Product listings are accurate, complete, and not misleading.
• Digital products are accessible and functional as described.
• Buyers receive the purchased files promptly after payment.

6. Dispute Resolution

If you encounter any issue with a purchased digital product, please contact us at support@aicharacterstore.net within 7 days of purchase. We will review the case and work with the Vendor to resolve it.

7. Changes to Policy

AiCharacterStore.net reserves the right to update or modify this Return and Refund Policy at any time. Updates will be effective upon posting to this page.

SUBALTIC LTD
Company number 16807492
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ