Effective Date: January 20, 2026

1. Introduction

This Privacy Policy explains how AiCharacterStore.net (“we,” “our,” or “us”) collects, uses, and protects your personal information when you register, list, or purchase AI prompts, AI characters, or related digital products on our Platform (“Services”). By using the Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Account Information

• Name, email address, username, and password when you register.

2.2 Vendor Information

• Business details, payment information (e.g., PayPal or bank details), and product listings.

2.3 Buyer Information

• Purchase history, payment method details (processed securely by third-party providers), and delivery preferences for digital products.

2.4 Technical Information

• IP address, browser type, device information, and usage data to improve our Services.

2.5 Cookies & Tracking

• We use cookies and similar technologies to remember your preferences, enable secure logins, and analyze site performance.

3. How We Use Your Information

We use personal information for the following purposes:

• To create and manage user accounts.
• To process transactions between Vendors and Buyers.
• To communicate with you about your account, orders, or support inquiries.
• To prevent fraud, unauthorized access, and abuse of the Platform.
• To improve our Services and develop new features.
• To comply with legal obligations under GDPR / UK GDPR, PSD2, and other regulations.

4. Sharing of Information

• We do not sell personal information to third parties.
• Vendor and Buyer details are shared only as necessary to complete transactions.
• We may share information with trusted service providers (e.g., payment processors, hosting providers) who assist us in running the Platform.
• We may disclose information if required by law, regulation, or legal process.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

• We retain personal data for as long as your account is active or as needed to provide Services.
• Vendors may request removal of their listings, but transaction records may be retained for legal or financial purposes.
• You may request deletion of your account by contacting us at support@aicharacterstore.net.

7. Your Rights (GDPR / UK GDPR Compliance)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR / UK GDPR), including:

• Right of access to your personal data.
• Right to rectification of inaccurate data.
• Right to erasure (“Right to be forgotten”).
• Right to restrict processing.
• Right to data portability.
• Right to object to certain processing activities.
• Right to withdraw consent at any time.

To exercise your GDPR / UK GDPR rights, contact us at support@aicharacterstore.net. We will respond within the timeframes required by law.

8. Payment Processing, PSD2 & Strong Customer Authentication (SCA)

8.1 Payment Services Directive 2 (PSD2)

As required by the EU Payment Services Directive 2 (PSD2), all electronic payments processed through iCharacterStore.net are handled by third-party payment providers who are fully compliant with PSD2 regulations.

8.2 Strong Customer Authentication (SCA)

For EU/EEA users, payments may require two-factor authentication (e.g., a password and a one-time code via SMS, app, or biometric verification). This ensures secure transactions and compliance with PSD2 and SCA rules.

8.3 Limited Data Storage

We do not store full credit/debit card details. All sensitive payment data is encrypted and processed securely by third-party payment processors in compliance with PCI-DSS standards.

9. Children’s Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the data immediately.

10. International Users

If you access the Platform from outside the European Union, United Kingdom, or United States, your information may be transferred and processed in countries with different data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” Continued use of the Platform after changes constitutes acceptance of the revised Policy.

12. Contact

If you have questions about this Privacy Policy or GDPR / UK GDPR/PSD2 compliance, please contact us:
Email: support@aicharacterstore.net

SUBALTIC LTD
Company number 16807492
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ